All 2L2 Studio garments are printed on-demand across North America using premium US-grown cotton blanks to ensure exceptional quality and eliminate wasteful overproduction.
1. FULFILLMENT & PROCESSING
- Production Time: Each piece is crafted and printed to order. Standard production takes 1 to 3 business days before dispatch, excluding US public holidays.
- Order Tracking: Once your order is printed and packed, you will receive a confirmation email containing your tracking link.
2. SHIPPING & DELIVERY
We offer complimentary standard shipping on all orders nationwide.
- Destination: United States (domestic only)
- Method: Standard shipping via USPS, UPS, or DHL depending on location
- Shipping Fee: Free on all orders
- Delivery Window: 3 to 7 business days after dispatch
- Total Estimate: 4 to 10 business days from order to delivery
3. LOST OR DELAYED ORDERS
Once your order is handed to the carrier, delivery is in their hands — but we don't leave you there alone. If your tracking stalls or your package doesn't arrive within the estimated window, contact us and we'll chase it down with the carrier on your behalf.
If your order has not arrived within 15 business days of your dispatch confirmation, please contact us at connect@2l2studio.com. Where confirmed lost by the carrier, we will arrange a replacement order at no additional cost.
4. ADDRESS CHANGES & CANCELLATIONS
We want to get your new apparel into your hands as quickly as possible! To make that happen, our system is completely automated, and your order is sent directly to our printing team the moment your checkout is complete.
Because of this lightning-fast process, we are unable to offer order cancellations, design changes, or size swaps once an order is placed.
Need to update your shipping address?
Please double-check your delivery details very carefully at checkout. If you spot a typo right after ordering, contact us immediately at connect@2l2studio.com. While we cannot guarantee we can stop the automated system in time, we will do absolutely everything we can to try and fix it before it heads out the door!
Thank you so much for supporting our independent shop — we can't wait for you to receive your order!
5. INTERNATIONAL SHIPPING
We currently ship exclusively within the United States. International shipping is not available at this time.
6. RETURNS & EXCHANGES
At 2L2 Studio, every garment is printed specifically for you when you place your order. Nothing sits in a warehouse. Nothing goes to waste. This means we do not hold stock to swap out — but it also means we have every reason to make sure what arrives at your door is exactly right.
What We Cover
We will replace or refund any order that arrives:
- With a print defect: Fading, misalignment, incomplete printing, or color issues not consistent with the product listing.
- Damaged in transit: Tears, holes, or damage caused during shipping.
- Incorrect item: Wrong item, wrong size, or wrong color sent in error.
If any of the above applies to your order, contact us within 14 days of delivery at connect@2l2studio.com with your order number and a clear photo of the issue. We will arrange a replacement or full refund — your choice — at no cost to you.
What We Do Not Cover
Because each item is made to order specifically for you, we are unable to accept returns or exchanges for:
- Change of mind
- Ordering the wrong size: Please use our size guide before placing your order. Comfort Colors garments have a relaxed fit and we recommend sizing up if you are between sizes.
- Color variation: Garment-dyed products have a naturally lived-in, slightly varied appearance. Subtle color differences between your screen and the finished garment are an inherent quality of the dyeing process, not a defect.
- Minor print texture variation: DTG printing on garment-dyed fabric can produce slight texture in the print. This is characteristic of the process and not considered a defect.
7. REPLACEMENTS & REFUNDS
- Replacement orders are processed within 2 business days of issue confirmation.
- Refunds are issued to your original payment method within 5–10 business days depending on your bank or card provider.
- You do not need to return the original item — defective or damaged items can be kept or discarded.
8. DISCOUNT CODE ORDERS
Orders placed using a discount code are eligible for replacement or refund under the same terms above. The discount applies to any replacement order issued.
9. HOW TO CONTACT US
Email: connect@2l2studio.com
Or use the contact form at 2l2studio.com/pages/contact
Please include:
- Your order number
- A clear photo of the issue
- Whether you would prefer a replacement or a refund
We aim to respond to all queries within 2 business days. If you are unsure whether your issue qualifies, contact us anyway — we would rather hear from you and find a solution than have you left with something you are not happy with!